Today's Freshsales review is exploring one of the best-known customer relationship management (CRM) tools built specifically for sales teams. Freshsales provides extensive automation and intelligence to help companies streamline processes and close more deals.
The functionality of Freshsales is tailored to meet the needs of evolving sales teams in a digital environment.
Freshsales is also part of a more comprehensive selection of tools in the "Freshworks" ecosystem that companies can leverage to enjoy additional functionality. For example, you can combine Freshsales with "Freshdesk" to interact with email list customers through help desk functionality, or combine Freshservice with IT support.
Here's everything you need to know about Freshsales.
What is fresh sales? an introduction
Fresh Sales Reviews - Home
Freshsales has won multiple awards for automation and optimization of sales teams . CRM software is especially suitable for sales transactions. The Freshsales ecosystem comes from Freshworks, a company known for providing state-of-the-art software-as-a-service or "SaaS" tools.
Launched in 2010, Freshworks started with a "Freshdesk" environment and gradually implemented new tools such as Freshservice, culminating in Freshsales (2016).
With Freshsales, companies can close deals faster with a 360-degree view of the customer, extracting data and information from every point of the sales cycle. You can track interactions between customers and team members and automate time-consuming tasks to increase the efficiency of your workforce. Freshsales is also very easy to use as it has a variety of features to choose from.
Like many of the leading software options on the market today, Freshsales leverages disruptive technologies such as artificial intelligence and automation to improve business outcomes. The intuitive, customizable, and highly flexible interface makes it an excellent choice for those who may not have extensive experience with the best CRM software .
In addition, Freshsales integrates with a variety of existing business tools, such as email and telephony technologies, so companies can easily communicate directly with contacts in CRM. Using a mobile app, users can stay productive on the go, and there are even relatively affordable pricing packages to choose from, perfect for businesses of all sizes.
Freshsales Review: Key Features
Part of what makes Freshsales so compelling for so many users is its flexibility and scalability. The ecosystem is constantly adding new features and functionality to make users' lives easier. There's a beginner-friendly interface, AI technology is already built in, and there's an option of intelligent chatbots to help support your human service strategy.
Freshsales makes it easy to gather information about your target audience, understand user intent, and put the collected data to work. There are even tons of customization options. Everything from the main navigation menu to the interface can be customized to meet the needs of your specific sales team. Let's take a look at some of the most exciting features Freshsales has to offer:
Customized Sales Campaign (with Tracking)
Contact Lifecycle Stages
Custom fields for data collection
Multi-currency and multi-language sales
Custom modules and automation rules
Profile rich (automatic)
Email, Phone, WhatsApp, Business Chat, Video and SMS
Sales pipeline creation
The next best action AI
Predictive Contact Score
lead generation bot
Sales Cycle and Velocity Reports
Full role-based access